Deployment
One platform. Two ways to run it.
Xelp ships as managed SaaS in our cloud or as a fully self-hosted On-Premise deployment in yours. Same product, same AI agents, same inbox — you choose where the data lives.
SaaS
Managed cloud — live in a day
- 99.99% uptime, monitored 24/7
- Automatic updates and new features first
- Managed AI with prepaid wallet, or bring your own keys
- Scales elastically with campaign spikes
On-Premise
Your data center, your rules
- Runs in your data center or sovereign/government cloud
- Air-gap capable — zero outbound connectivity required
- Bring Your Own AI with fully local/private models
- Data residency, audit logs, SSO and RBAC under your control
SaaS vs On-Premise, side by side
| SaaS | On-Premise | |
|---|---|---|
| Data residency | Xelp-managed cloud regions | Your data center or sovereign cloud — full control |
| Security & compliance | Encryption in transit/at rest, 2FA, RBAC | All SaaS controls + your own perimeter, policies and audits |
| Bring Your Own AI | Any supported provider on your keys | Any provider — or fully local/private models |
| AI inference location | Your chosen provider's cloud | Can run entirely inside your environment |
| Air-gapped operation | — | Supported |
| Customization & integrations | APIs, webhooks, standard integrations | APIs + deep integration with internal systems |
| Updates | Continuous, managed by Xelp | Scheduled releases on your change window |
| SLA | 99.99% uptime, custom SLA on Enterprise | Custom SLA with your operations team |
| Time to live | Same day | Weeks — guided by our deployment engineers |
Which one fits you?
SaaS suits most teams
Retail & e-commerce, food & beverage, healthcare providers and growing businesses get the fastest start and the lowest operational overhead on managed SaaS.
On-Premise for regulated operations
Postal & courier operators, logistics networks and government agencies with data-sovereignty, procurement or security requirements deploy Xelp On-Premise — air-gap capable, with private AI models keeping every conversation in-house.
Run Xelp where your rules require
From managed cloud to sovereign deployments — pick the environment that fits and go live fast.