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WhatsApp Business Calling API: voice in the same thread as chat
Some conversations need a voice. The Business Calling API lets customers tap 'call' inside the WhatsApp thread they already have with you — and lets your team answer from the same inbox.
5 min
Why calling beats a phone number
The call carries context: agent sees the chat history, the order, the previous AI handover. No IVR, no 'can I get your account number?', no channel switch.
What Xelp adds on top
Calls land in the same team inbox as chat, with routing and assignment. AI records, summarizes and transcribes every call, and on Advanced plans AI agents can handle voice calls end-to-end.
Good first use cases
Failed-delivery resolution, complex support escalations, sales consultations and appointment confirmations where a 90-second call replaces a 20-message thread.