Retail & E-commerce
Turn conversations into carts — and carts into repeat customers
Retailers run order updates, recovery campaigns and full catalog commerce on Xelp, with AI answering product questions before they become abandoned carts.
What retail teams run on Xelp
Order updates & COD confirmation
Order confirmed, shipped, out for delivery — plus cash-on-delivery confirmation that slashes refused parcels.
Abandoned-cart recovery
Timely, personal WhatsApp nudges with the exact items left behind — and a one-tap path back to checkout.
Catalog commerce in chat
Customers browse your Meta product catalog, ask questions and order without leaving WhatsApp.
Returns, loyalty & promotions
Self-serve returns, loyalty updates and opt-in promotional broadcasts that convert.
Back-in-stock & price-drop alerts
Opt-in alerts that bring shoppers back the moment the item they wanted is available again.
Store pickup & click-and-collect
Order-ready notifications with pickup codes for buy-online-pickup-in-store flows.
Channels shoppers live on
- Instagram DM
- Messenger
- Web Chat
- SMS
Deployment: SaaS
Retail teams run on managed SaaS — live in a day, elastic for sale-season spikes, with managed AI or your own keys.
“Cart-recovery on WhatsApp outperforms our email flows three to one. The AI answers sizing questions at 2 a.m. and the order just happens.”
Sell where your customers chat 🛍️
Turn omnichannel conversations into carts — with AI answering product questions across WhatsApp, Instagram and web before they become abandoned carts.