Press & media
Boilerplate, key facts and brand assets for covering Xelp.
Boilerplate
Xelp is an omnichannel, WhatsApp-first customer engagement platform offered as managed SaaS and fully self-hosted On-Premise. Organizations including postal operators, logistics networks and government agencies use Xelp's shared team inbox, tool-calling AI agents and compliant broadcast campaigns — with Bring Your Own AI letting customers run any model, including fully local ones, on their own keys. Xelp operates as a Meta Tech Provider on the WhatsApp Business Platform.
Key facts
- Product
- Omnichannel customer engagement (WhatsApp-first)
- Deployment
- Managed SaaS and On-Premise (air-gap capable)
- Signature feature
- Bring Your Own AI — any provider or local model, customer-held keys
- Primary verticals
- Postal & courier, logistics, government & public sector
- Languages
- English and French (site and product UI)
- Compliance
- Meta Tech Provider; data-deletion & deauthorize callbacks implemented
