AI Agents
AI agents that act — and know when to step aside
Native tool-calling agents per bot: they answer from your Knowledge Base, call real tools, and hand over to a human the moment a conversation needs one.
Knowledge Base (RAG)
Documents are embedded and retrieved on demand — the model pulls knowledge only when the question calls for it.
Real tool calling
Book appointments, look up orders, update records — agents take actions, not just messages.
Human handover built in
Confidence-aware escalation passes the thread to your team with full context.
AI prompt-generation assist
Describe the job; Xelp drafts the agent prompt for you and helps you refine it.
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Put AI agents on the front line
Automate the repetitive conversations, ground answers in your knowledge base, and hand off to humans at the right moment.