Food & Beverage
From “table for two?” to “same order as last time?”
Restaurants, chains and delivery kitchens take orders, reservations and feedback on the channel customers already have open.
What F&B teams run on Xelp
WhatsApp ordering & menus
Send menus, take orders and offer one-tap reorders of the usual — no app download required.
Reservations & waitlists
Book tables, confirm automatically and notify the waitlist when a table opens.
Delivery status
Preparing, picked up, arriving — customers see it live and stop calling the restaurant.
Post-order feedback
A friendly review nudge after every order, routed to a manager when ratings dip.
Loyalty & repeat-order rewards
Points, stamps and the “your usual?” reorder prompt that keeps regulars regular.
Catering & group orders
Event and office orders qualified by AI before the kitchen commits.
Channels hungry customers use
- Instagram DM
- Messenger
- Web Chat
Deployment: SaaS
F&B brands run on managed SaaS with instant onboarding — single locations to multi-brand franchises with one workspace per brand.
“Our regulars order in three taps. WhatsApp ordering now outsells our phone line on weekends.”
Take every order where your customers already are 🍽️
Orders, reservations and delivery updates across WhatsApp, Instagram and web — with AI that remembers “the usual” and hands over to your team.