Government & Public Sector
Citizen services on WhatsApp. Sovereignty in your data center.
Government bodies and associated agencies — municipalities, postal authorities, transport and utilities, health departments, tax & revenue, civil registry, public safety — often cannot use multi-tenant cloud SaaS. Xelp ships fully On-Premise: your data center or sovereign cloud, air-gap capable, all data residency under your control, with Bring Your Own AI running local models so even AI inference stays in-house.
What public agencies run on Xelp
Citizen services & FAQs
AI agents grounded in official knowledge bases answer service questions accurately, in seconds, around the clock.
Appointment booking
Passports, licenses, civil registry and vehicle services booked and confirmed in chat.
Application & case status
Citizens check application and case status over WhatsApp instead of queueing or calling.
Public alerts & emergency notifications
Announcements, alerts and disaster notifications broadcast to affected populations instantly.
Grievance redressal
Complaint intake with structured triage and human handover, fully audited.
Multilingual citizen support
Serve citizens in the languages they speak, with AI assist for your teams.
Inter-agency coordination
A controlled, auditable platform for coordination across departments and agencies.
Fees, renewals & deadline reminders
License renewals, tax deadlines and payment links sent before citizens miss them.
Service disruption notices
Planned outages, roadworks and service changes announced to the affected districts only.
Channels citizens already use
- WhatsApp Calling
- SMS
- Web Chat
- Telegram
Deployment: the flagship On-Premise story
Runs inside the agency's own data center or sovereign/government cloud — air-gap capable, no conversation data leaving the environment. Role-based access control, audit logs, SSO and data-residency control are built in, and Bring Your Own AI runs fully local/private models. Designed for agencies with strict procurement and security requirements.
“Bring Your Own AI was the deciding factor. Our citizen-services bot runs on a model hosted in our own sovereign cloud — our security board would not have approved anything else.”
Omnichannel citizen services, sovereign AI 🏛️
Serve citizens on WhatsApp and every channel they already use — with AI grounded in your knowledge base, deployed on-premise in your own data center.