Logistics & Supply Chain
Every shipment, shipper and driver on one thread
Freight forwarders and 3PLs use Xelp to keep consignees informed, drivers coordinated and documents flowing — without email chains or phone tag.
What logistics teams run on Xelp
Shipment status & ETA updates
Consignees and shippers get proactive milestone and ETA updates on the channel they actually read.
Driver & dispatch coordination
Dispatch, drivers and customer service share one conversation thread per job — no lost context.
Freight & booking requests in chat
Quote requests and bookings arrive as structured conversations, qualified by AI before a human quotes.
Document collection via media
BOLs, invoices and PODs collected as media messages, attached to the right shipment automatically.
Exception & delay alerts
Automated delay notifications with rerouting prompts keep customers ahead of problems.
Last-mile broadcasts at scale
Template broadcasts to thousands of consignees with delivery windows, opt-out handled automatically.
Channels that fit logistics
- WhatsApp Calling
- SMS
- Web Chat
Deployment: your call
Global 3PLs run Xelp as SaaS for speed; carriers handling government, defense or bonded cargo deploy On-Premise with Bring Your Own AI so shipment data and AI inference never leave their network.
“Managing WhatsApp across 38 branches was chaos before Xelp. One inbox, AI agents that actually hand over to people, and broadcast compliance we don't have to think about.”
Every shipment conversation on one AI platform 🚛
Keep consignees, drivers and dispatch on the same thread — across every channel, with AI agents that hand over to your team when it counts.