Postal & Courier
The parcel answers before the call center rings
National posts and courier networks run millions of “where is my parcel?” conversations on Xelp — automated on WhatsApp, on-premise when sovereignty demands it.
What postal teams run on Xelp
Track-and-trace on WhatsApp
Customers send a tracking number and get live status in seconds — no app install, no hold music.
Delivery notifications & rescheduling
Proactive out-for-delivery alerts; failed deliveries reschedule themselves in chat instead of flooding the call center.
Proof-of-delivery capture
Photo and signature confirmation flows straight into the conversation record.
Pickup booking & address confirmation
Book pickups and confirm addresses before dispatch to cut failed first attempts.
Customs & duty collection
Send duty payment links and collect customs documents as media messages.
Parcel-locker codes, instantly
Locker and pickup-point codes delivered the moment a parcel arrives.
Channels that fit postal operations
- WhatsApp Calling
- SMS
- Web Chat
Deployment: On-Premise first
Most postal operators are state-linked and run Xelp On-Premise — in their own data center, air-gap capable, with Bring Your Own AI keeping even model inference in-house. Managed SaaS is available for commercial courier brands.
“Track-and-trace queries that used to flood our call center are now answered on WhatsApp in seconds — and not a single message leaves our data center.”
Omnichannel parcel support, answered by AI 📦
Track-and-trace, delivery alerts and pickup booking across WhatsApp, SMS, email and web — automated end to end, on-premise when sovereignty demands it.